Nagaland Police to Go Digital With Single-Window Complaint Portal in 10-12 Days
Nagaland Police is preparing to launch a single-window online complaint portal within the next 10-12 days, DGP Rupin Sharma said on Tuesday. The platform will allow residents to lodge complaints, track their progress and access police inquiry reports online.
Speaking at a state-level meeting on violence against women and children, Sharma said people would be able to submit complaints through the portal regardless of whether the issue is later determined to be civil or criminal.
Once a complaint is received, the officer-in-charge of the concerned police station will assign it to an investigating officer for a preliminary inquiry. The officer will then establish whether the matter involves a cognisable offence, non-cognisable offence or a civil dispute.
In cases involving cognisable offences, an FIR will have to be registered. For non-cognisable offences, complainants may be directed to approach a magistrate, while purely civil disputes will remain outside police jurisdiction.
The portal will also enable complainants to track their cases electronically and download police inquiry reports in accordance with the new criminal laws. Senior police officers, including the DGP, will be able to monitor complaints through the system.
Sharma said the platform could be especially useful for cases involving domestic violence, child abuse, stalking and harassment, as repeated complaints could help police identify patterns and take preventive action.
He urged victims and the public to report incidents, highlighting the problem of under-reporting. Sharma also warned NGOs, village councils and customary institutions against taking the law into their own hands in serious criminal cases.
Meanwhile, Social Welfare Director Tosheli Zhimomi said one-stop centres handled 311 gender-based violence cases during the last financial year, while the Women Helpline received 144 cases.
Under Mission Vatsalya, Child Welfare Committees received 640 cases involving children in need of care and protection in 2025-26, while Juvenile Justice Boards handled 56 cases involving children in conflict with the law. Child Helpline 1098 received 2,632 cases between September 1, 2023 and March 25, 2026.
